This policy applies to the following countries:
United States, United Kingdom, Australia, Canada, and New Zealand

Right of Withdrawal

You have the right to cancel your order within 14 days of receiving it without providing any reason. After cancellation, you have an additional 14 days to return the product.

Conditions for Returns

Product Condition: To be eligible for a return, the item must be unused and in the same condition as when you received it. The item must also be returned in its original packaging.

Return Process

Contact Us: To initiate a return, please contact our customer service at support@sniffsleep.com within 14 days of receiving your order. Provide your order number and, if applicable, the reason for the return.

Receive Return Instructions: After contacting customer service, you will receive return instructions and the return address. The return address may vary depending on the product type or your location, so it’s essential to contact us before sending the product back.

Return Costs: The direct costs of returning the items are your responsibility.

Refund Process

Refund Processing Time: We aim to process refunds within 5 business days of receiving your return.

Refund Method: Refunds will be issued via the original payment method used during your purchase.

Specific Scenarios

Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately at support@sniffsleep.com and provide photos of the damaged item. We will promptly arrange a replacement or issue a refund.

Received Incorrect Product: If you mistakenly receive the wrong product, contact us, and we will send the correct item at no additional cost to you.

Product Not Received: If your item has not arrived within the expected delivery timeframe, please contact us to investigate the situation and find an appropriate solution. Your order may still be in transit. Check our shipping policy and track your order status on our tracking page at sniffsleep.com.

Change of Mind: You may return any item within the specified timeframe as long as it meets our return conditions.

Cancellation: You may cancel your order free of charge within 24 hours of placing it. If the order has already been shipped, please wait until you receive the item and then follow the standard return process.

Exchanges: We do not offer direct exchanges. To exchange an item, return the product you have, and place a new order once your return is approved. This ensures the fastest processing.